Lifetime Guarantee

What we cover

Time, Care and Passion In Every Piece 

We're so confident in the materials we use that we offer a lifetime guarantee on all our "small" furniture items. These include: shelves, mantels and console tables. We only cover domestic use with commercial use not covered. It does not cover damage by misuse, wilful damage, neglect, accidental damage or bespoke items.

Our products should not be exposed to extreme heats such as: open fires, stoves or radiators as these can cause distortion in the wood. Wood is a natural product and so will have natural amounts of movement seen to be typical. These are not covered by our lifetime guarantee. 

Natural Movement

Please see our products and materials section of our T's and C's for information on what we deem acceptable in our products. A brief overview however, is that wood being of natural origin, small amounts of movement such as surface cracks, shrinkage, swelling and minor twists should be expected and we feel adds to the character of your products. Larger cracks and twists which would deem the product unusable will be covered by our guarantee.  

Return Process

Returns in 3 easy steps:

Although we're confident in all of our products, we understand that sometimes things can change, so if you wish to return a product you have 30 days to do so. Within this time you must have contacted us prior to the return and are required to cover the returns postage. Bespoke items are non-refundable.

Step 1: Contact us

Please ensure you contact us prior to your return and we'll give you any information you need to complete your return with as much ease as possible. We'll need you to fill in our returns form here. This will need placing in the box to help us identify your return when it lands back with us. 

 

 

Step 2: Re-package your items

Please ensure that the return form is included in your package and ensure that all items are packaged well to make sure you wont be charged any repair fees. These are outlined in our returns policy

Step 3: Book in and send your parcel

We advice using a parcel comparison website such as Parcel2go.

For more information please see our returns policy for information on how to return items to us. 

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