We have an ‘express’ option available for rustic shelves and Omni console tables. This option is £6 and if purchased before 2pm, we will dispatch the next working day on a next working day delivery.

*Please note this option is not available for oak shelves and oak console tables.

Our typical lead time is as follows (however, this will vary during busy periods)

Shelves, Omni console tables: 2-3 days plus next working day delivery

Homeware Accessories: 1-2 days plus 1-2 days delivery

Foundry Narrow Console Tables: 2-3 weeks plus 48 hour delivery

Dining Tables: 2-3 weeks plus 2-5 day delivery

Shelves, Omni Console Tables: DX (next working day, tracked & signed for)

Homeware Accessories & Samples: Royal Mail (2^nd class, tracked) or DX (next working day, tracked)

Foundry Narrow Console Tables: Parcelforce (48 hour, tracked) or Higher Jump (2-5 days, room of choice)

Dining Tables and Cabinets: Higher Jump (2-5 days, room of choice)

Our floating shelves are not suitable for plasterboard walls unless fixing to the studs themselves. 

However, our shelves with steel down or J brackets are suitable for plasterboard walls: please request plasterboard fixings when ordering. 

If you need a custom size, please contact us by email and we can provide you with a quote. We hand-make everything to order so we can always look to make our products in custom measurements. 

Yes, you can change the colour of any of the following steel elements to any RAL colour: 

• Hairpin legs and Bench legs: £5 per leg
• Table Legs: £10 per leg (or £20 for the Prism base)
• Shelf Brackets: £2.50 per bracket 

The following items cannot have their colours changed: 

• Steel Bars 
• Glass Hangers
• Mug Hooks 

All of our tables are delivered with their legs/bases off. This is so that we can ensure they are well packaged for transportation as well as for ease of getting them into your home through doorways. We pre-drill all of our tables so it’s just a case of lining up the legs and screwing them on.

You can opt to have the courier assemble your table upon delivery for an additional fee.

Our premium, free delivery* service for dining tables is a two person delivery to your room of choice (ground floor) therefore you are not required to help the couriers upon delivery.

If you are having any problems with your delivery, please contact us via email with your order number so that we can assist. 

If you have ordered a standard product from our website, you can exchange no problem. 

If you are wanting to exchange your bracket style or hairpin leg height, again, this is no problem. 

Send us an email and we can advise what you need to do. 

*Please note that if you have a custom or bespoke order, it is not eligible for an exchange or return. 

Please see our returns process here: https://www.thecraftycouple.co.uk/delivery-returns-i5

*Please note that if you have a custom or bespoke order, it is not eligible for an exchange or return. 

If you can see that your order has been damaged in transit at the point of delivery, please take photos of the packaging and refuse your delivery. Couriers do not allow us to make claims for parcels that have been accepted. 

If you have opened your order and found damage, please take photos of the damage (close up and of the full piece) as well as photos of the outer and inner packaging. We need all of these photos to support any claim with couriers. 

Once you have photos, please email us so we can assist in resolving the issue for you.

Yes absolutely! You can find all of our samples here: https://www.thecraftycouple.co.uk/samples-c28

We offer our wooden samples as well as fabric samples. 

We don't have a showroom - just a workshop. However, contact us via email and we are more than happy to arrange a time where you can visit our Sheffield workshop and discuss your order requirements. 

Also, samples are available to order through our website.